1.
ACCEPTANCE OF TERMS
By accessing, browsing, or using the website operated under the brand name “
Transform with
Umme Hani” (“
Website”), accessible at https://transformwithummehani.com/, and/or
accessing information relating to services provided by Transform with Umme Hani (“
Company”,
“
we”, “
us”, or “
our”), you (“
User”, “
you”, or “
your”) acknowledge that you have read,
understood, and agree to be bound by these Terms of Use (“
Terms”), which constitute a legally
binding agreement between you and the Company.
If you do not agree to these Terms, you must immediately discontinue use of the Website and
refrain from accessing the Website or any content made available through it. The Company
reserves the right to modify or update these Terms at any time. Continued use of the Website
following such updates shall constitute your acceptance of the revised Terms.
2.
USER REGISTRATION
2.1. Users must provide accurate, current, and complete information, including details relevant to
their engagement with the Website or any service inquiries (such as name, contact details,
organization, or professional information), during the registration or booking process on the
Website.
2.2. Users are responsible for maintaining the confidentiality of their account credentials and for all
activities occurring under their account.
2.3. Users must promptly notify the Company of any unauthorized use or security breach of their
account by any third party. The Company shall not be liable for any loss or damage arising from
failure to comply with this obligation.
2.4. Users may be required to make payments, including advance payments, to access certain
Website features or register for programs, workshops, or sessions offered by the Company. The
Company reserves the right to modify such offerings, pricing, and access conditions from time to
time.
2.5. The Company reserves the right to suspend, restrict, or terminate User accounts or access in
case of false information, misuse of the Website or violation of these Terms, breach of these
Terms, non-payment of dues, or any activity that may adversely affect the integrity, reputation,
or functioning of the Company.
3.
WEBSITE SERVICES
3.1.
Scope of Services: The Company operates as a direct service provider and not as a marketplace
or intermediary platform. The Website is a digital platform designed to provide information and
facilitate access to professional corporate training, learning & development programs, employee
training workshops, behavioural training, leadership development, public speaking, image
management, outbound training programs, and related coaching and consulting services offered
directly by the Company.
3.1.1.
Service Discovery and Engagement: The Website enables Users to explore, evaluate,
and express interest in various training programs, workshops, and services based on
their requirements and preferences.
3.1.2.
Program Information and Showcasing: The Company may present details of its
services, including program outlines, training modules, expertise areas, past work, and
other relevant information to assist Users in understanding the offerings.
3.1.3.
Workshops and Program Participation: Users may register for workshops, seminars,
training sessions, or other learning interventions conducted online or offline, subject to
applicable terms and availability.
3.1.4.
Coaching and Consulting Services: The Website may facilitate access to one-on-one or
group coaching, consulting, or advisory services, where applicable.
3.1.5. User Interaction and Communication: The Website may provide contact forms, inquiry
mechanisms, or communication channels to enable Users to connect with the Company
for service-related queries or engagements.
3.1.6.
Paid Services and Access: Certain services, programs, or features may be offered on a
paid basis, including advance or milestone-based payments, as communicated
separately. The Company reserves the right to revise pricing, structure, or access
conditions from time to time.
3.1.7.
Service Role Clarification: The Company provides services directly to Users and clients
on a professional basis. Any outcomes, results, or performance expectations shall be
subject to Clause 4.6 of these Terms.
3.2.
Service Delivery:
3.2.1. Services may be delivered through online or offline modes, including virtual sessions, in-
person training at client locations, or external venues, depending on the nature of the
engagement.
3.2.2. Any specific scope, deliverables, timelines, or commercial terms relating to services
shall be agreed separately between the Company and the User or client through
proposals, confirmations, or contracts, and such arrangements shall prevail over
general Website information.
3.3.
Service Availability:
The Company reserves the right to modify, suspend, or discontinue any aspect of the Website or its
services at any time without prior notice, including updates, maintenance, changes to program
offerings, or technical upgrades, to improve functionality, ensure security, or comply with applicable
laws.
4.
USER OBLIGATIONS
4.1.
Expectations from the Users:
4.1.1. To maintain a professional, reliable, and trustworthy environment while accessing the
Website and engaging with the Company, all Users are required to:
4.1.1.1.
Uphold Professional Conduct: Interact respectfully with the Company and its
representatives, and refrain from any conduct that may disrupt services or
adversely affect the learning or engagement environment.
4.1.1.2.
Respect Intellectual Property Rights: Comply with the intellectual property
provisions set out in Clause 8 of these Terms.
4.1.1.3.
Provide Accurate Information: Ensure that all personal, professional, or
organizational information submitted during registration, inquiry, or service
engagement is truthful, accurate, and up to date.
4.2.
Prohibition to Users:
4.2.1. To protect the integrity of the Website and the Company’s services, Users are
prohibited from:
4.2.1.1.
Sharing Account Access: Allowing unauthorized parties to access their accounts,
which may compromise data security and service quality and disclosure of
confidential information.
4.2.1.2.
Engaging in Fraudulent Behaviour: Misrepresenting identity, credentials, or
intent in connection with service quality, or confidentiality of information.
4.2.1.3.
Harassing or Abusing Other Users: Engaging in offensive, abusive,
discriminatory, or disruptive behaviour during any interaction, session, or
communication.
4.2.1.4.
Using the Website for Unlawful Purposes: Conducting activities that violate
applicable laws, including fraud, intellectual property infringement, or privacy
violations.
4.2.1.5. The Company reserves the right to investigate and take appropriate action,
including suspension or termination of the User’s account, against any User
found violating these obligations.
4.3.
WEBSITE INTERACTIONS AND SERVICE AGREEMENTS
4.3.1.
Website Role and Clarification:
4.3.1.1. The Website provides information regarding and access to the Company’s
corporate training, learning & development programs, employee training
workshops, behavioural training, leadership development, public speaking,
image management, outbound training programs, and related coaching and
consulting services.
4.3.1.2. The Company provides services directly and does not operate as an
intermediary marketplace between multiple independent Users.
4.3.1.3. Any engagement for services shall be subject to separate proposals,
confirmations, or agreements, as may be applicable.
4.4.
User Responsibility and Conduct:
4.4.1. Users shall engage in all platform interactions with professionalism, transparency, and
adherence to ethical practices.
4.4.2. Users are solely responsible for:
4.4.2.1.
Providing Complete Information: Ensuring all relevant requirements,
expectations, and details are accurately communicated.
4.4.2.2.
Participation and Implementation: Actively participating in sessions and
implementing learnings, where applicable.
4.4.2.3.
Safeguarding Interests: Evaluating the suitability of services prior to
engagement.
4.4.2.4.
Confidentiality: Maintaining confidentiality of any materials, discussions, or
information shared during sessions.
4.5.
No Guarantee of Outcomes: The Company does not:
4.5.1. Guarantee any specific results, performance improvements, or outcomes from
participation in any services.
4.5.2. Users are solely responsible for providing complete and accurate information relevant
to their engagement with the Company.
4.6.
Limitation of Responsibility: The Company shall not be responsible for:
4.6.1. Decisions taken by Users based on training or coaching inputs.
4.6.2. Business, professional, or personal outcomes arising from participation in services.
4.6.3. Any indirect or consequential impact resulting from reliance on Website content or
services.
4.7.
Dispute Handling:
4.7.1. Any concerns relating to services shall be addressed directly with the Company.
4.7.2. The Company reserves the right to take appropriate action, including suspension or
restriction of access, in case of misconduct or breach of these Terms.
4.8.
Information Sharing and Confidentiality: Users shall not share unlawful, harmful, or
unauthorized content through the Website or its communication channels and shall comply with
applicable confidentiality and intellectual property obligations under these Terms.
4.9.
Fraudulent Activity Prevention:
4.9.1. The Platform enforces strict policies against fraudulent activities, including but not
limited to:
4.9.1.1. Misrepresentation of identity, intent, or requirements.
4.9.1.2. Submission of false or misleading information.
4.9.1.3. Deceptive practices in relation to the services.
4.9.2. The Company may investigate and take appropriate action, including immediate
suspension or termination of access.
5.
DATA PRIVACY & SECURITY
5.1. All User data collection, processing, and storage practices comply with the provisions of the
Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. The
Company’s commitment to protecting User data is detailed in the Privacy Policy, which forms an
integral part of these Terms and Conditions and is incorporated herein by reference.
5.2.
Scope of Data Use:
5.2.1. The Company collects personal information only for the purpose of operating the
Website, facilitating service inquiries, bookings, and delivery of corporate training,
learning & development programs, employee training workshops, and related coaching
or consulting services, improving service quality, and complying with legal obligations.
5.2.2. Users acknowledge and consent that the Company may collect and analyse non-
personal and aggregated data, including usage patterns, interaction behaviour, and
Website metrics, for service optimization, research, and internal business purposes.
5.2.3. In compliance with the Digital Personal Data Protection Act, 2023:
5.2.3.1. Users have the right to withdraw consent for data processing by providing
notice, subject to limitations affecting continued use of the Website or its
services.
5.2.3.2. Users can request access, rectification, or deletion of their data by contacting
the Company through the details provided on the Website.
5.2.3.3. Users may request account deletion or cessation of data processing, where
applicable, which shall be processed within a reasonable timeframe in
accordance with applicable laws.
5.2.3.4. Certain data may be retained even after cessation of use to comply with legal
obligations, resolve disputes, prevent fraud, and support legitimate business
purposes, in accordance with applicable laws.
5.3. The Company employs reasonable security practices and procedures, including encryption and
access controls, to ensure the confidentiality and integrity of User data. However, Users are
responsible for safeguarding their own information, including login credentials (if applicable).
5.4. The Company may share User data with trusted third-party service providers strictly for
purposes such as service delivery, communication, analytics, infrastructure support, or payment
processing, including video conferencing platforms, scheduling tools, and payment gateways,
subject to confidentiality and data protection obligations.
5.5. In the event of a data breach, the Company will take reasonable steps to comply with applicable
legal requirements, including containment, investigation, and mitigation of the incident, and
shall notify affected Users and/or relevant authorities where required under applicable law.
6.
PAYMENT TERMS
6.1.
Service Based Payment Model:
6.1.1. The Website provides information regarding services offered on a program-based,
session-based, or project-based fee structure, and Users may be required to make
advance or milestone-based payments to confirm participation in programs, workshops,
or sessions offered by the Company.
6.1.2. Fees, scope of services, and payment structure shall be communicated through
proposals, confirmations, or other agreed documentation. The Company reserves the
right to revise pricing or service structure from time to time.
6.2.
Payment Obligations:
6.2.1. Users agree to make all payments in a timely manner in accordance with agreed terms
to confirm bookings or continue services.
6.2.2. Failure to make timely payments may result in suspension, rescheduling, or cancellation
of services without liability to the Company.
6.3.
Refund and Cancellation:
6.3.1. Unless otherwise expressly agreed in writing, payments made for services may be non-
refundable or subject to cancellation terms communicated at the time of booking or
engagement.
6.4.
Third-Party Payment Processing:
Payments may be processed through third-party payment service providers. The Company does
not store sensitive financial information and shall not be responsible for errors, failures, or issues
attributable to such providers.
7.
ACCOUNT SUSPENSION/TERMINATION
7.1.
Grounds for Suspension or Termination: The Company reserves the right to suspend or
terminate a User’s account under the following circumstances:
7.1.1.
Violation of Terms: If the User breaches any provision of these Terms or engages in
prohibited activities.
7.1.2.
Non-Payment: Failure to fulfil payment obligations.
7.1.3. Inappropriate Behaviour: Engagement in abusive, fraudulent, misleading, or harmful
conduct during interactions or sessions.
7.1.4.
Misuse of Website or Services: Including unauthorized use of content, recordings, or
activities that adversely affect the Company’s operations or reputation.
7.1.5.
Legal or Compliance Requirements: Where required under applicable laws or
regulatory directions.
7.2.
Suspension and Termination Effects:
7.2.1. The Company may suspend access to certain features, services, or the Website.
7.2.2. In cases of serious violations, the Company may permanently terminate the User’s
access to services or refuse future engagements.
7.3.
Notice and Remedial Actions:
7.3.1. Where feasible, the Company may provide notice prior to suspension or termination.
7.3.2. The Company’s decision shall be final, subject to any rights available under applicable
law.
7.4.
Cessation of Use:
7.4.1. Users may discontinue use of the Website at any time. Upon deactivation:
7.4.1.1. The User cannot log in or access the Website.
7.4.1.2. Certain data may be retained in accordance with the Privacy Policy and
applicable laws.
7.5.
Data Retention Post-Termination:
7.5.1. The Company may retain User data after cessation of use in accordance with its Privacy
Policy and applicable laws for legal, compliance, fraud prevention, or operational
purposes.
8.
INTELLECTUAL PROPERTY
8.1. All content, materials, features, and functionalities available on the Website and in connection
with the services remain the exclusive intellectual property of the Company operating Transform
with Umme Hani, including but not limited to:
8.1.1. Website design, layout, structure, user interface, and overall look and feel.
8.1.2. Training content, frameworks, methodologies, presentations, session materials, and
proprietary know-how.
8.1.3. Logos, trademarks, brand elements, and proprietary identifiers of the Company.
8.1.4. Content created and made available by the Company, including program materials,
resources, and service-related content.
8.2.
Usage Restrictions:
8.2.1. Users are granted a limited, non-exclusive, non-transferable license to access and use the
Website and services strictly in accordance with these Terms.
8.2.2.
Users shall not:
8.2.2.1. Reproduce, distribute, modify, or create derivative works based on the Website or any
training content, materials, or resources without prior written permission.
8.2.2.2. Use any content, data, or materials from the Website for unauthorized commercial
purposes, including training, coaching, or redistribution of materials.
8.2.2.3. Record, capture, or reproduce any sessions, workshops, or materials (whether online or
offline) without prior written consent.
8.2.2.4. Copy, extract, or use any content or materials in a manner that infringes the Company’s
intellectual property rights.
8.3. Any unauthorized use, reproduction, or distribution of the Company’s intellectual property
constitutes a violation of these Terms and applicable laws. The Company reserves the right to
take legal action and seek damages in cases of infringement.
8.4. Nothing in these Terms shall be construed as transferring any ownership rights in the Website,
services, or associated intellectual property to the User.
9.
LIMITATION OF LIABILITY
9.1. To the fullest extent permitted under applicable law, the Company shall not be liable for:
9.1.1.
User Decisions and Implementation: Any decisions, actions, or outcomes arising from
participation in training, coaching, or reliance on Website content or services.
9.1.2.
Service Outcomes: Without prejudice to Clause 4.6, the Company shall not be liable
for the effectiveness, results, or performance outcomes of any training, coaching, or
development services.
9.1.3.
Financial Losses: Any loss of revenue, profit, business opportunities, or expected
benefits arising from use of the Website or services.
9.1.4.
Indirect or Consequential Damages: Including loss of goodwill, data, reputation, or
business interruption.
9.1.5.
Website Availability: Any temporary interruption, delay, or unavailability of the
Website due to maintenance, technical issues, or third-party failures.
9.1.6.
Accuracy of Information: Any inaccuracies, misrepresentations, or incomplete
information provided by Users on the Website.
9.2.
Maximum Liability: To the extent permitted under applicable law, the Company’s total
aggregate liability arising out of or in connection with these Terms or use of the Website or
services shall not exceed the total amount actually paid by the User to the Company for the
relevant service giving rise to the claim.
9.3.
Exclusion of Warranties: The Website and its services are provided on an “as is” and “as
available” basis, and the Company makes no warranties or representations, express or
implied, regarding:
9.3.1. The accuracy, reliability, or completeness of any content or information on the Website.
9.3.2. The suitability or fitness of the services or content for any specific purpose.
9.3.3. The availability, uninterrupted access, or error-free operation of the Website.
9.3.4. Any outcomes, results, or success from using the Website or services.
10.
DISPUTE RESOLUTION
10.1.
Resolution of Concerns: For any issues or concerns regarding use of the Website or services,
Users are encouraged to:
10.1.1. Contact the Company’s support team through the Website or via the designated
support email, as mentioned on the Website.
10.2. The Company will address concerns through its internal support and grievance redressal
mechanism, ensuring reasonable and timely responses. The Company provides services
directly to Users and shall address concerns relating to its services accordingly.
10.3. Any disputes arising between a User and the Company in relation to the Website or services
shall be addressed directly with the Company in accordance with these Terms.
10.4. Users shall continue to fulfil any applicable payment obligations relating to services availed,
during the resolution period, unless otherwise agreed by the Company.
10.5. If disputes remain unresolved, they may be referred to arbitration as per the rules of the
Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bengaluru, Karnataka.
10.6. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, and
the proceedings shall be held in
Bengaluru, Karnataka, in English.
11.
GOVERNING LAW
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws
of India, and any disputes arising under or related to these terms shall be subject to the
exclusive jurisdiction of the courts of
Bengaluru, Karnataka.
12.
MODIFICATIONS
12.1.
Right to Amend Terms: Right to Amend Terms: The Company reserves the right to revise or
modify these Terms and Conditions at its sole discretion, including to reflect changes in
Website features, service offerings, legal or regulatory requirements, or business practices.
12.2.
Notification of Changes: Users will be notified of material changes, where required, through:
12.2.1. Emails sent to the registered email address on file.
12.2.2. Updates published on the Website.
12.3.
User Acceptance of Changes: Continued use of the Website or its services following such
notifications constitutes acceptance of the updated Terms and Conditions. Users are
encouraged to regularly review the Terms to stay informed about their rights and obligations.
12.4.
Effective Date of Changes: Unless otherwise specified, modifications shall become effective
upon publication on the Website. Where required under applicable laws, changes affecting
User rights or obligations shall become effective only upon obtaining necessary consent or
after providing reasonable notice.
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